The Factory Furniture continues its efforts to provide more quality services to satisfy its customers, and to facilitate communication, we will use all personal information we collect (i) on this website, (ii) at The Factory Furniture stores, and (iii) through the other channels described below in a confidential and professional manner.
The Factory Furniture respects your concerns about privacy. We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
About This Privacy Policy
This policy describes the types of personal information we collect, how we use it, with whom we share it, and how we protect it. It also includes how you can contact us to manage your personal information preferences.
When Do We Collect Your Personal Information?
- When you tell us you’re happy to receive promotional information.
- When you buy products or services from us.
- When you use our in-store WiFi, website, or mobile app.
What Personal Information Do You Give Us?
- Name, address, date of birth
- Billing and shipping addresses
- Payment information (credit/debit card)
- Email and phone communications
- Purchase history and preferences
What Personal Information Do We Give to Third Parties?
We never sell your personal information. We may share it with trusted service partners to help with:
- Marketing, finance, payment processing, delivery
- Fraud prevention and law enforcement when required
- Verification of personal data accuracy
How Do We Use the Personal Information?
1. Processing Orders and Delivery
- Ensure order accuracy and fraud prevention
- Work with third parties to deliver products
- Handle returns and product issues
2. Statistical Analysis
We may collect your device’s MAC address for anonymous analytics purposes when you are near or inside our stores. You can opt out by turning off WiFi.
3. Marketing and Experience Optimization
- To understand your shopping behavior and provide relevant marketing
- To manage email subscriptions and preferences
- To improve your online and in-store experience
Where Is Your Personal Information Stored?
Your information is kept in secure environments protected from unauthorized access.
CCTV
Used in stores for safety and crime monitoring, stored for a limited time securely.
External Website Links
We are not responsible for the privacy practices of other sites you may visit through links from ours. Please read their privacy policies.
Marketing Preferences
If you no longer wish to receive marketing, email us at sales@TheFactoryFurniture.com or manage preferences in your online account.
Updating Your Personal Information
To update inaccurate personal information, email us or log into your profile to make the changes.