Promotion Terms and Condition

The Factory Furniture ZOD Loyalty Program

1. Registration & Earning Points

• All customers are eligible to register for The Factory Furniture Loyalty Program through our showrooms or via our online store.
• Newly registered customers receive 10,000 points upon sign-up, and an additional 10,000 points on their birthday.
• Points are awarded at a rate of 5 times the invoice value
  (Example: a purchase of 100 SAR earns 500 points).
• Points are only granted after the order is delivered. They are not awarded at the time of invoice creation or prior to delivery.
• The loyalty program is available exclusively to individual customers.

2. Points Redemption

• Points can be redeemed at a rate of 100 points = 1 SAR.
• The minimum cart value required for redemption is 1000 SAR.
• Only one benefit can be used per invoice: either loyalty points or badge-level discount, not both.
• Points are non-transferable and cannot be exchanged for cash.

3. Badge Levels & Discounts

• Silver: Default level upon registration (up to 75,000 points) → Extra 2% discount
• Gold: 75,001 to 150,000 points → Extra 4% discount
• Diamond: 150,001 points and above → Extra 6% discount
• All badge levels follow the same points-earning mechanism.

4. Returns & Refund Policy

• If a product that earned points is returned, the equivalent points will be automatically deducted from the customer’s balance.
• If those points were already redeemed, the monetary value of the used points (100 points = 1 SAR) will be deducted from the refund amount.
• If the customer’s balance is insufficient, the difference will be deducted from the refund or future invoices.
• Expired or unused points cannot be restored or compensated.

5. Warranty Policy

• Points cannot be earned or used on warranty-related services such as installation, dismantling, or adjustment.
• Points are not awarded on products covered under extended warranty.
• If a product is replaced under warranty, new points are awarded only if the customer pays the price difference.

6. Program Exclusions

• Gift cards
• Delivery services
• Warranty services
• Storage charges
• Points or rewards from another program or company.

7. Points Validity

• Points are valid for 2 years from the date they are earned.
• Expired points are automatically removed from the customer’s account, with prior notification.

8. General Terms & Conditions

• The company reserves the right to modify, suspend, or terminate the loyalty program or its terms at any time without prior notice.
• The company may cancel a customer’s membership if misuse or manipulation of the loyalty system is detected.