Promotion Terms and Condition

Loyalty Program — Terms & Conditions

The ZOD+ Loyalty Program is available exclusively to individual customers. By joining, you agree to the terms below.

1. Registration & Earning Points

• Customers can join through our showrooms or online store.
• New members receive 5,000 points (SAR 50 value) upon registration.
• Members earn 5 points for every SAR 1 spent.
• Points are credited after delivery — not at the time of invoice or before delivery.
• Points are valid for 2 years from the date they are earned, except in cases where stated otherwise.

2. Birthday Reward

• A birthday gift of 15,000 points (SAR 150 value) is granted after 3 months of membership.
• Birthday points remain valid for 3 months from the grant date.

3. Redeeming Points

• Redemption rate: 100 points = SAR 1.
• A minimum invoice of SAR 2,000 is required to redeem.
• One benefit per invoice — loyalty points or the tier discount, not both.
• Each tier has a maximum share of the invoice that points may cover (see Membership Tiers).
• Points are non-transferable and cannot be exchanged for cash.

4. Membership Tiers

Tier	Points	Bonus discount	Redemption cap
Silver 🥈	0 – 75,000	2%	Up to 20% of the invoice
Gold 🥇	75,001 – 150,000	4%	Up to 30% of the invoice
Diamond 💎	150,001 and above	6%	Up to 50% of the invoice

All tiers earn points the same way.

5. Delivery & Storage Benefits

Tier	Free delivery for orders	Free storage
Silver 🥈	SAR 1,500 – 5,000	30 days
Gold 🥇	SAR 1,000 – 3,500	45 days
Diamond 💎	SAR 500 – 2,000	60 days

6. Returns & Refunds

• If a product that earned points is returned, the equivalent points are deducted from the customer’s balance.
• If those points were already redeemed, their value (100 points = SAR 1) is deducted from the refund amount.
• If the balance is insufficient, the difference is deducted from the refund or from future invoices.
• Expired or unused points cannot be restored or compensated.

7. Exclusions

Points are not earned or redeemed on:

• Warranty services
• Delivery fees
• Storage charges
• Gift cards
• Points or rewards from any other program or company

8. Points Validity

• Points are valid for two years from the date they are earned, except in cases where stated otherwise.
• Expired points are removed automatically from the account, with prior notification.

9. General Terms

• The company may modify, suspend, or terminate the program or its terms at any time without prior notice.
• The company may cancel a membership if misuse or manipulation of the loyalty system is detected.

National Day Offer: Your Second Product Free

• Buy any item and get the second one free.
• The first product (the higher-priced one) is charged to the customer, so that the second product is free, provided that both are purchased on the same invoice.
• It is not possible to return one of the two products without the other.
• If one of the products is returned, a return request for the other product will be placed immediately.
• This offer cannot be combined with any other offer.
• The customer receives an additional 30% discount if they wish to purchase one product only.
• The customer may use their ZOD+ points balance and earn points in accordance with the ZOD+ policy. However, the customer may not use the additional ZOD+ discount during this campaign period.
• The Factory reserves the right to amend or cancel this offer for any appropriate reason.
• The invoice must be issued to one address only. Part of the products cannot be delivered while the rest is postponed.

Express Delivery 2 – 7 days

• Delivery is made within 48 hours to the cities where our branches are located.
• Only for products available in the warehouse.
• Products that are not available in our stock, the delivery period is indicated on the product page.
• The Delivery Team will contact you to provide actual delivery time.